These terms govern your use of Silas and our hotel booking suite software. Please read them carefully.
Last Updated: January 19, 2026
Welcome to Silas. These Terms of Service ("Terms") constitute a legally binding agreement between you and Silas ("Company," "we," "us," or "our") governing your access to and use of the Silas website located at https://staysilas.app (the "Site") and our hotel booking suite software and related services (collectively, the "Services").
By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Site or Services.
We reserve the right to modify these Terms at any time. Your continued use of the Site or Services following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
Silas provides hotel booking suite software designed for hotel owners and property managers. Our Services include:
An AI-powered natural language booking interface that enables hotel guests to describe their accommodation needs in plain English and receive personalized booking recommendations.
A high-conversion, user-first booking interface designed to optimize the guest booking experience and maximize direct reservations.
Our Services are provided on a software-as-a-service (SaaS) basis and are subject to availability, updates, and modifications as we continue to develop and improve our platform.
Our Services are intended solely for business-to-business (B2B) use by hotel owners, property managers, and hospitality industry professionals. By using our Services, you represent and warrant that you are accessing and using the Services for legitimate business purposes related to hotel or accommodation management.
You must be at least eighteen (18) years of age to use our Site and Services. By using our Services, you represent and warrant that you meet this age requirement.
If you are using our Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and your acceptance of these Terms will be deemed an acceptance by that entity. In such cases, "you" and "your" shall refer to both you individually and the entity on whose behalf you act.
When our full SaaS platform becomes available and you create an account, the following responsibilities apply:
You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy. You are solely responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.
You may not share your account credentials with third parties or allow others to access your account except as expressly permitted under your subscription plan. Each user requiring access to the Services must have their own authorized account.
The Site, Services, and all content, features, and functionality thereof, including but not limited to all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are owned by Silas, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Site and Services solely for your internal business purposes in accordance with these Terms.
You shall not:
If you provide us with any feedback, suggestions, or ideas regarding our Services ("Feedback"), you hereby grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our Services without any obligation to compensate you.
When you submit information through our contact form (including your name, email address, hotel name, hotel website, and any messages), you grant us the right to use this information to respond to your inquiry and for legitimate business purposes as described in our Privacy Policy.
When using our Services, you may upload, submit, or transmit content including hotel information, images, descriptions, and configuration data ("User Content"). You retain ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such User Content solely as necessary to provide and improve our Services.
You are solely responsible for your User Content and represent that all content you submit is accurate, does not violate any third-party rights, and complies with all applicable laws and regulations.
You agree not to use our Site or Services:
Our Services may integrate with third-party services including Property Management Systems (PMS), Channel Managers, and other hospitality technology platforms. Your use of such third-party services is subject to the respective third party's terms and conditions. We are not responsible for the performance, availability, or content of any third-party services.
Our Site may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We use third-party service providers including PostHog for analytics and session recording, Vercel for hosting and database services, and Resend for email delivery. Your use of our Site is also subject to these providers' respective terms and privacy policies as described in our Privacy Policy.
THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
Silas is currently in active development. Features, pricing, and availability may change without notice. Any information provided on our Site regarding future features or capabilities is subject to change and should not be relied upon when making business decisions.
Our Conversational Booking Widget uses artificial intelligence to process natural language queries and provide booking recommendations. AI-generated responses and recommendations are provided for informational purposes only. While we strive for accuracy, we do not guarantee that AI-generated content will be error-free, complete, or suitable for any particular purpose.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SILAS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE OR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100 USD).
THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY EVEN IF YOUR REMEDIES UNDER THESE TERMS FAIL OF THEIR ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY IN THIS SECTION ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND SILAS.
You agree to defend, indemnify, and hold harmless Silas, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses.
We may terminate or suspend your access to all or part of the Site or Services, with or without notice, for any reason, including, without limitation, if we believe that you have violated or acted inconsistently with these Terms.
You may discontinue your use of our Site at any time. If you have an active subscription account, termination procedures will be governed by the terms of your subscription agreement.
Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without giving effect to any principles of conflicts of law. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware for the resolution of any disputes arising out of or relating to these Terms or your use of the Site or Services.
Before initiating any formal dispute resolution proceeding, you agree to first contact us at team@staysilas.app to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations for a period of at least thirty (30) days.
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by JAMS in accordance with its Comprehensive Arbitration Rules and Procedures. The arbitration shall be conducted in English and take place in Delaware, unless otherwise agreed upon by the parties.
YOU AND SILAS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Silas agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
We reserve the right to modify these Terms at any time in our sole discretion. When we make material changes, we will:
Your continued use of the Site or Services after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Site and Services.
If you have any questions, concerns, or feedback regarding these Terms, please contact us:
We will respond to all inquiries within a reasonable timeframe.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, which shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the intent of the original provision.
These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and Silas regarding your use of the Site and Services.
These Terms supersede any prior agreements, communications, or understandings between you and Silas relating to the subject matter hereof. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may freely assign these Terms without restriction. Any attempted assignment in violation of this provision shall be null and void.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
Nothing in these Terms shall be construed to create a joint venture, partnership, franchise, or agency relationship between you and Silas. Neither party has the authority to bind the other or to incur any obligation on behalf of the other.
The section headings in these Terms are for convenience only and have no legal or contractual effect.