Your privacy matters to us. This policy explains how Silas collects, uses, and protects your information.
Last Updated: January 19, 2026
Silas ("we," "us," or "our") operates the website https://staysilas.app (the "Site"). We provide hotel booking suite software solutions to hotel owners and managers (our "Services").
This Privacy Policy describes how we collect, use, disclose, and protect information that applies to our Site and Services, and your choices regarding our use of your information. By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.
We are committed to protecting your privacy and ensuring transparency in how we handle your data. If you have any questions or concerns, please contact us at team@staysilas.app.
When you use our contact form to inquire about our Services, we collect:
When you visit our Site, we automatically collect certain information through cookies and similar technologies:
We use cookies and localStorage to enhance your experience and gather analytics data. For detailed information about our use of cookies, please see Section 6 (Cookies and Tracking) below.
We use the information we collect for the following purposes:
For visitors from the European Economic Area (EEA), we process your personal data based on the following legal grounds:
We do not sell your personal information. We may share your information with the following categories of third parties:
We work with trusted third-party service providers who assist us in operating our Site and Services:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or uses of your personal information.
Your data is stored securely using the following infrastructure:
We implement appropriate technical and organizational measures to protect your personal information:
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies (localStorage) to enhance your experience and collect analytics data.
Most web browsers allow you to control cookies through their settings. You can:
Please note that blocking or deleting cookies may impact your experience on our Site.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:
When your data is no longer needed, we will securely delete or anonymize it.
Depending on your location, you may have certain rights regarding your personal information.
If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Categories of Personal Information Collected: Identifiers (name, email, IP address), commercial information (business name, website), and internet activity information (browsing behavior, device information).
Disclosure of Personal Information for Business Purposes: We disclose identifiers and internet activity information to our service providers (PostHog, Resend, Vercel) for the business purposes described in this Privacy Policy.
To exercise any of these rights, please contact us at team@staysilas.app. We will respond to your request within the timeframes required by applicable law (30 days for GDPR, 45 days for CCPA/CPRA). We may need to verify your identity before processing your request.
Silas is based in the United States, and your information is stored and processed in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
By using our Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy. We take appropriate measures to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.
Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at team@staysilas.app, and we will take steps to delete such information.
Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your browsing activity. Currently, there is no uniform standard for how to respond to DNT signals, and our Site does not currently respond to DNT browser signals or mechanisms. However, you can manage cookies and opt out of certain tracking as described in Section 6.
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
We will respond to all inquiries within a reasonable timeframe. For privacy-related requests, we aim to respond within 30 days.